General

Why Prabhas Car Rental?
Prabhas Car Rental wants to be the interface between the customers who are concerned about reliability, Quality of Service at an affordable price. Prabhas Car Rental is the one stop solution for all your car rental needs. 
We currently operate only in Chennai. But will start operations in other cities soon.

What are the benefits of using Prabhas Car Rental?
Prabhas Car Rental provides a platform to search between different car rental options by comparing fares and vehicles, so that you can make an informed and intelligent decision. The benefits include:

Simplicity of service. It's all done (hassle-free cab booking) in 3 easy steps: 
Search, Select and Book and leave the rest to us. 
Reliability.  we work 24*7 to help you out in case of any issues. We passionately strive to make sure you get the best on-time service every time. 
Best prices. With the kind of network we are able to provide you the best price in the market.

..and many more. Experience them all.

Are all the vendors, registered with Prabhas Car Rental, reliable?
We take utmost care while partnering with the cab vendors. We perform background check of the operator on different parameters like reliability, quality of service, customer dealing etc. before registering them with Prabhas Car Rental. Also we continuously monitor their service by taking user feedback.

Registration

Do I need to register to your website to book a cab?
No, you don't need to.

What information you collect during the registration process?
During the booking process you are required to provide your name, valid mail ID, and Phone number and continue with your booking. Other details like pickup address are taken at the time of booking.

Booking related

How can I make a booking through your site?
You can book your cab in 2 ways:

1. Online booking : Open our website www.Prabhas.co.in and complete the booking in 3 easy steps.
A. Enter journey details.
B. Compare and Choose the cab.
C. Pay online the advance deposit amount.
Once the advance deposit amount is paid, we confirm the booking through SMS and/or E-mail. And our software assigns a cab for your booking at least 3 hours before the trip and sends the car and driver details to you through SMS and/or E-mail.

2. Offline booking : You can also book a cab through phone. Call our 24/7 helpdesk on 0- 9840021047 and our agent will help you through the booking. And we provide Cash On Delivery option for both the modes of booking. Our agent comes to your doorstep and collects the advance deposit amount.
You will be given the confirmation receipt at the time our agent collects the advance deposit amount from you. Our software assigns a cab for your booking at least 3 hours before the trip and sends the car and driver details to you through SMS and/or E-mail.

Which cities do you operate in?
Currently, we operate only in Chennai. We will soon start our operations in other cities as well.

Can I book a cab for today?
Yes. We take booking request, a minimum of 4 hours before the trip commencement time. But can't guarantee a confirmed booking if you book within 4 hours of departure time.

Can I book a cab months in advance?
Sorry, we currently have a limit of one month for the advance bookings. So you can't make a booking in advance more than a month.

How you will charge for one-way trips?
The current cab industry model is to charge two-way even though the customer utilizes the cab for one-way travel as the cab has to return back to the journey originating point empty. So we are not left with any choice other than charging two-way fare for one-way trips also.
But in future we will change this industry norm by increasing our network and utilizing the cabs in a better way, resulting in providing a better solution for this challenge.

Can I modify a booking I already made? Will I be charged for that?
Modifications can't be allowed for already confirmed booking. You need to cancel the existing booking and have to place a new booking. There is an exception though: If you want to reduce your journey days then it won't need a cancellation. Call our helpdesk and inform about the change. This change will not cost you anything.

Payment Related

What are the different modes of payment you support?
There are two times as a customer you need to pay to us.

Advance deposit payment: We first estimate your travel cost and collect a 20% advance deposit amount to confirm your booking. There are two options to pay the advance deposit amount.
A. If you book through our website, you can pay online using credit card/debit card/ net banking options.
B. If you book through the phone, you can pay in cash using Cash on Delivery option.

Final Payment : You can settle the final amount in cash to the cab driver.

Is it safe to use my credit/debit card on your site? Do you store my card number and details?
We are associated with ccavenue payment gateway which process all major credit cards, debit cards, and net banking transactions over secure encrypted connection. So it is 100% safe to use our online payment option. And we don't store any of your card details with us.

Do I have to pay total amount at the time of booking?
No. You just need to pay an advance deposit amount - 20% of the estimated amount. Remaining amount can be settled at the end of the journey.

How do you calculate the final settlement amount?
Once you complete the journey, the driver will contact our helpdesk and provides the final Odometer reading. Our agent will calculate the final balance amount (deducting your initial deposit amount, if any) and will explain the calculation before billing. You can settle the amount with the driver in cash.

What is Driver BATA?
BATA is Boarding Allowance/ Travel Allowance for the driver. It is additional to the car rental charges

Do you collect extra charges if I pay online?
There are  transaction/booking charges in Prabhas Car Rental.

Cancellation Related

How do I cancel my booking? What are the charges?
You can cancel your booking any time up to 4 hours before the trip start. You can cancel through our website by clicking the "cancellation" link in the home page. The charges are as follows:
1) Greater than 24 hours from the scheduled pick up time - 25% of the advance deposit amount* are the cancellation charges, balance 75% will be refunded.
2) 24- 12 hours before scheduled pick up time - 50% of the advance deposit amount* are the cancellation charges, balance 50% will be refunded.
3) 12 - 4 hours before the scheduled pick up time - 75% of the advance deposit amount* are the cancellation charges, balance 25% will be refunded.

When I will get the refund if I cancel?
The refund will reflect in your card/account in maximum of 7 working days. In case you don't receive the refund in 7 working days, please mail us at contact@Prabhas Car Rental.in or call us on 0-9840021047.

Post-Booking

I didn't get my confirmation SMS/E-mail. What do I do?
If you have done the booking through website you will receive a confirmation message through SMS/E-mail. If you don't get the confirmation within 10 minutes of booking please call our 24/7 helpdesk on 0-9840021047.

I'm not happy with the car I'm provided for the trip. What do I do?
We are very sorry to hear this. Please mail us the details at contact@prabhascarrental.in or call us on 0-9840021047. We will make sure that the car won't get listed in our website again and this helps us to re-evaluate the car operator based on your feedback. We need your support to make Prabhas Car Rental a better place for car rentals.

Driver was rude. What do I do?
We are very sorry to hear this. Please mail us the details at contact@prabhascarrental.in or call us on 0-9840021047. We will make sure that the car vendor takes necessary action against the driver and this helps us to re-evaluate the car operator based on your feedback. We need your support to make Prabhas Car Rental a better place for car rentals.

My driver didn't show up yet. What I have to do?
Normally we track down the cab until it reaches your place. So ideally this case should not arise. But in case it happens please call us our 24/7 helpdesk on 0-9840021047. We will arrange you another cab at the earliest.

Other

We need to do a bulk booking (two or more vehicles). How can you help?
If you want to book multiple vehicles, Please call our 24x7 helpdesk on 0-9840021047 to know about available discounts for bulk bookings.

I want a luxury car for a very special occasion. How can you help?
We have plenty of luxury cars to make your special occasion an unforgettable one. You can check the details on our website Prabhas Car Rental or call our helpdesk on 0-9840021047 to know the luxury car bookings.